Terms and Conditions
The gold weight mentioned on the website for jewellery and mounts may vary depending on the manufacture of the product. In case the customer receives a product of lesser gold weight than the value paid for, the company will refund such differential amount to the customer.
Advance / Part Payment
S ri chimmanlal jewels may, at its sole discretion, request the customer to pay a percentage of the value of the transaction as an advance at the time of placing the order. The balance payment for the order shall be paid by the customer at the time of delivery of the product.
Failure to pay the balance amount at the time of the delivery of the product shall be treated as a cancellation of the order. Any advance amount paid by the Member at the time of placing the order shall not be refunded by S ri chimmanlal jewels to the customer in the event of cancellation of the order for any reason whatsoever.
We as a merchant shall be under no liability whatsoever with respect to any loss or damage arising directly or indirectly out of the authorization of any transaction being declined, on account of the cardholder having exceeded their pre-set limit.
"Jewellery" means the jewellery that is predesigned or jewellery set with diamonds and/or gemstones that are available for sale on our website. Please note that all Jewellery is sold as is basis.
Description of Services
Some items may appear slightly larger or smaller than actual size due to screen defaults and photography techniques. Sometimes the items may be represented larger than the actual size in order to clearly show details or smaller than the actual size in order to show the entire item. The company shall not be liable for any legal action on this account.
In the event of a user wishing to make a purchase, the user may be required to register on the website after adding the item(s) to the shopping cart. The members shall also provide any other mandatory information required under law like Personal Account Number (PAN) at the time of purchase.
Orders, are normally considered complete only after the payment has been received by s ri chimmanlal jewels . To confirm the orders, Sri chimmanlal jewels may at random, call up the members who have placed orders through the website and ask the member a verification question. Sri chimmanlal jewels will confirm the order only after the verification question is answered by the member.
Once the purchase of item(s) is confirmed, Sri chimmanlal jewels shall:
In the case of Jewellery - order for the manufacture of the jewellery and deliver it to the member.
In the event the bank rejects to honour any payment transaction made by a member towards an order - have the right to refuse to ship the order to the customer without any liability whatsoever.
Pricing diamond prices vary from one category of diamonds to another and seller to seller where numerous factors like reputation of the sellers, brand value, design of the Jewellery etc. have an impact on the price of the diamond. The demand and supply of diamonds in the market can also affect the price of the diamonds. The prices stated on the website may be substantially higher or lower than the actual prices in the retail markets. All pricing information available on the Website must be used as a general guideline for diamond prices. While this website is designed to provide most accurate diamond pricing information, the information about the diamonds does not provide an appraisal or guarantee of value, nor does it give suggestions or recommendation of any sort for buying or selling diamonds. All grading and pricing are subjective methods of analysis and no guarantee is made or liability assumed as to the accuracy or validity of the information provided by the service or the expertise of those providing information via the service.
Infrequently, data may be inaccurately displayed on the website due to system errors. Sri chimmanlal jewels reserves the right to correct any and all errors when they do occur and the company does not honour inaccurate or erroneous prices. The prices on the website are also subject to change without notice. For any order, the price is the prevailing price on the day the order is confirmed. The prices of the products listed on the website are fixed and not negotiable. If you have any questions, please do not hesitate to contact us at +91 9705238404
Any refunds due to non-availability of diamonds, gem stones or design elements after accepting the order shall be made in the following manner: Credit card: The credit card account of the Member will be re-credited with the refund amount by Sri chimmanlal jewels . The refund amount will be credited to the member's account within the time span stipulated by the bank which has issued the credit card.
Cheque or wire transfer: The refund amount shall be deposited into the bank account of the member by Sri chimmanlal jewels within seven (7) business days after the receipt of request for refund by the member.
Shipping & Delivery
At the time of placing the order, the Member shall state the full name of the recipient as stated in his/her (receipient’s) government approved photo identification. At the point of delivery the recipient shall collect the product, by furnishing any one of the following government approved photo identification card:
· Aadhar Card
· Driver's License
· Permanent Account Number (PAN) card
· Voter's Identification card (or)
Delivery shall be made by the company/courier agent only after the photo and name of the recipient is verified and confirmed by them. To ensure safe and secure delivery of the package, the details of the government photo identification will be noted. The recipient of the package must cooperate with the courier agent by providing required and valid copies of his/her government approved photo identification. As per the current guidelines mandated by the Government of India, a customer has to provide the Permanent Account Number (PAN) for all purchases above INR 2 lakh.
In case the Member wants any other person to receive the delivery on his behalf he/she needs to specify details of the same at the point of ordering. All items shall be delivered directly to such person and under any circumstances whatsoever, the member cannot change the recipient details after the order is processed.
The member has the option to change the shipping address, before the product is actually shipped. In the event the Member wishes to change the shipping address, he/she has to log-in to his/her user account on the website and click on the "Change Shipping Address" button next to the shipping address and change the address. This "Change Shipping Address" icon will be active only till the order status changes to "Shipped". Once the order status changes Shipped, the Change Shipping Address link becomes inactive.
All shipping charges and other local charges shall be borne by the customers. Recipient accepting delivery should carefully examine the package delivered and shall not accept deliveries where the packaging has been tampered with. The recipient receiving the delivery also has the option to open the package and check its contents prior to accepting the delivery or signing the delivery receipt. They shall not accept deliveries, where they find that the box is empty or the contents are damaged or the contents are not in accordance to the order placed.
# Before accepting parcels please check it properly from all side.
# Video is mandatory of parcel at the first time opening to clime damages or any….
The recipient, upon signing the delivery receipt, acknowledges the receipt of the product in terms of the order placed with the Company. The Company is not liable to the Customer/Recipient for any refund / replacement, under any circumstance, for any subsequent complaints with respect to such deliveries.
If the recipient is not available at the time of delivery, the Company/courier agent shall try and deliver the item thrice before returning the same to Sri chimmanlal jewels . All costs for re-shipment and handling in the case of non-delivery to the Member shall be chargeable to the Member. Guarantee for delivery made by the Company is subject to terms and conditions of the courier company. Any inconsistency/errors in name or address will result in delay/non delivery of the product.
To collect the physical product, the recipient will have to provide any one of the following government approved photo identification proof:
· Driver's License
· Permanent Account Number (PAN) card
· Voters Identification card
As it is a mandatory requirement as per local laws, the price of the gift (notional amount) will be mentioned on the external cover of the package. In the event the Member wishes to have a copy of the invoice, he / she can request Sri chimmanlal jewels to ship an additional copy of the invoice to the required address at the time of placing the order. Any applicable tax, including any gift tax, if any, shall be borne by the Member.
Only transit insurance shall be provided by Sri chimmanlal jewels and it shall be valid only upto the time of acceptance of delivery.
The entire Jewellery will be certified either by an independent third party certifying authority and the details of the certificate will be mentioned at the time of purchase. Uncut diamonds, flat polki diamonds, pachi diamond, etc will not be certified under this.
International Gemological Institute (IGI)
It is the result of continuous research, support and synergy with professionals and consumers alike. Around the world, IGI certificates bring confidence when buying or selling diamonds, gemstones and jewellery. Total commitment to understanding consumer concerns has motivated IGI to develop comprehensive analysis and clear documentation for consumers. This empowers jewellery buyers to focus on finding precisely what they want, with full assurance in the integrity and quality of the IGI certification. IGI is the largest organization of its kind, with offices in Antwerp, New York, Hong Kong, Mumbai, Bangkok, Tokyo, Dubai, Tel Aviv, Cavalese, Toronto, Los Angeles, Kolkata, New Delhi, Thrissur, Surat, Chennai and Shanghai . The IGI School of Gemology operates from Antwerp, Mumbai, Dubai and Cavalese, offering a variety of courses designed for professionals and consumer enthusiasts alike. A certificate from IGI represents the all-important 5th C that no one should be without: Confidence. As the world's largest independent gem certification and appraisal institute for diamonds, colored gemstones and jewellery, IGI is a standard of excellence for industry professionals and consumers around the globe. Visit their website for more details : www.igiworldwide.com
The BIS hallmark is a system that provides certification of gold jewellery that indicates the purity of the metal. This certification authenticates that a piece of gold jewellery purchased, conforms to the standards as laid by the Bureau of Indian Standards which is the national standards organization in India. This hallmarking of gold jewellery was established in April 2000. The hallmark itself consists of aBIS logo, a 3 digit number that indicates the gold purity, the logo of the assaying center along with the logo or the code of the jeweller and the code that indicates the hallmarking date. The BIS hallmarking has a high reputation among the jewellery trading industry in India, and is widely accepted by the consumers.
Visit their website for more details: https://bis.gov.in/
Usage of Promo Code issued by the Company
Sri chimmanlal jewels has the right to refuse the usage of any promo code at any point of time. Promo codes which have expired cannot be used on the Website. Sri chimmanlal jewels can at any time ask the Member for the proof of having received the promo code. Promo codes can be used only on specific orders as deemed fit by Sri chimmanlal jewels
Applicability of Promo Codes on certain items, on specific orders, or on specific dates or occasions are at the discretion of Sri chimmanlal jewels . Promo codes cannot be clubbed with any other special offer on the site, unless expressly otherwise stated.
Terms & Conditions of use of the website:
1. By using this website you represent and warrant that:
a. You are 18 years of age or older and that your use of the Website and/or Services shall not violate any applicable law or regulation.
b. All registration information you submit is truthful and accurate and that you agree to maintain the accuracy of such information.
c. Your membership is solely for your personal and non-commercial use. Any use of this Website or its content other than for personal purposes is prohibited.
d. Your personal and non-commercial use of this Website shall be subjected to the following restriction
(i) you may not modify any content of the Website, including but not limited to, any public display, description, performance, sale, rental, pricing of the product
(ii) you may not decompile, reverse engineer, or disassemble the content, or remove any copyright, trademark registration, or other proprietary notices from the content. You further agree not to access or use this Website in any manner that may be harmful to the operation of this
Website or its content
e. You will not:
(i) use any product or service available on the Website for commercial purposes of any kind, or
(ii) advertise or sell any products, services or otherwise (whether or not for profit), or solicit others (including, without limitation, solicitations for contributions or donations) or use any public forum for commercial purposes of any kind, or
(iii) use the Website and / or Services in any way that is unlawful, or harms Sri chimmanlal jewels or any other person or entity, as determined in the Sri chimmanlal jewels sole discretion. In the event you want to advertise your product contact +91 9705238404.
f. You will not post, submit, upload, distribute, or otherwise transmit or make available any software or other computer files that contain a virus or other harmful component, or otherwise impair or damage the Website and/or Services or any connected network, or otherwise interfere with any person or entity's use or enjoyment of the Website and/or Services.
g. You will not engage in any form of antisocial, disrupting, or destructive acts, flaming, spamming, flooding, trolling, phishing and griefing as those terms are commonly understood and used on the Internet.
h. You will not delete or modify any content of the Website and/or Services, including but not limited to, legal notices, disclaimers or proprietary notices such as copyright or trademark symbols, logos, that you do not own or have express permission to modify.
j. All information, content and material contained in the Website and / or Services are Sri chimmanlal jewels ' copyrighted property. All trademarks, services marks, trade names, and trade dress are proprietary to Sri chimmanlal jewels . No information, content or material from the Website and/or Services may be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any way without Sri chimmanlal jewels ' express written permission.
2. You expressly understand and agree that:
a. The information, content and materials on this website and/or services are provided on an as is & as available basis. Sri chimmanlal jewels and all its affiliates, officers, employees, agents, partners and licensors disclaim all warranties of any kind, either express or implied, including but not limited to, implied warranties on merchantability, fitness for a particular purpose and non- infringement.
b. Sri chimmanlal jewels makes all reasonable efforts to display the products listed for sale on its web site(s) as accurately as possible. However, Sri chimmanlal jewels cannot guarantee that your monitor's display of any product color, texture or detail will be accurate. Sri chimmanlal jewels does not warrant that product descriptions or other content are accurate, complete, reliable, current or error free. While Sri chimmanlal jewels makes every effort to ensure that the products are described and priced accurately, in the event that an item is deemed to be priced incorrectly, Sri chimmanlal jewels reserves the right to refuse the sale of that item.
c. Sri chimmanlal jewels does not warrant that the functions contained in content, information and materials on the website and / or services, including, without limitation any third party sites or services linked to the website and / or services will be uninterrupted, timely or error-free, that the defects will be rectified, or that the website or the servers that make such content, information and materials available are free of viruses or other harmful components.
d. Any material downloaded or otherwise obtained through the website and/or services are accessed at your own risk, and you will be solely responsible for any damage or loss of data that results from such download to your computer system.
e. You hereby indemnify, defend, and hold Sri chimmanlal jewels distributors, agents, representatives and other authorized users, and each of the foregoing entities' respective resellers, distributors, service providers and suppliers, and all of the foregoing entities' respective officers, directors, owners, employees, agents, representatives, harmless from and against any and all losses, damages, liabilities and costs arising from your use of the website.
f. You expressly understand that under no circumstances, including, but not limited to, negligence, shall the company be liable to you or any other person or entity for any direct, indirect, incidental, special, or consequential damages, including, but not limited to damages for loss of profits, goodwill, use, data or other intangible losses, resulting from circumstances, including but not limited to:
(i) the use or the inability to use the website and / or services
(ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the website and / or services
(iii) unauthorized access to or alteration of your transmissions or data
(iv) statements or conduct of any third party on the website and / or services
(v) any other matter relating to the website and/or services.
g. Sri chimmanlal jewels or any of the foregoing entities' respective resellers, distributors, service providers and suppliers be relieved of all its responsibilities, if any, in the event of failure of performance resulting directly or indirectly from an act of force majeure or causes beyond the company's reasonable control including, without limitation, acts of god, war, equipment and technical failures, electrical power failures or fluctuations, strikes, labour disputes, riots, civil disturbances, shortages of labour or materials, natural disasters, orders of domestic or foreign courts or tribunals, non-performance of third parties, or any reasons beyond the reasonable control of the company or any of the foregoing entities' respectiveresellers, distributors, service providers and suppliers.
You further acknowledge and agree that neither the company nor any of the foregoing entities' respective resellers, distributors, service providers and suppliers are responsible or liable for
(a) any incompatibility between the website and / or services and any other website, service, software or hardware
(b) any delays or failures you may experience with any transmissions or transactions relating to the website in an accurate or timely manner. Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the above limitations of may not apply to you.
j. All the contents on the website, of any manner, whatsoever, is Copyrighted work protected under Indian Copyright Act, 1957. The unauthorized reproduction and distribution of our Copyrighted Work via the internet without our express permission constitute copyright infringement under the Copyright Act, 1957. Your act of infringement of our Copyrighted copyright and proprietary right makes you liable for action in law that includes prosecution under the Code of Civil Procedure, 1908 and Code of Criminal Procedure, 1973
We understand that privacy is important to you, and we promise to look after your personal information. We will not sell any information about you to any other party.
What information do we collect from you?
We will only have information about you if you willingly provide it. The information you provide is referred to as personal information. Please make sure you update your personal information if any of your details change. The details you provide may include your name, email address, delivery address, telephone numbers.
How will we use it?
We will use this information to fulfill any order and to communicate with you when necessary.
If you decide at any point that you no longer wish to receive messages of this nature, please contact us and send an email to let us know. Alternatively, click to unsubscribe at the bottom of any of the emails you receive.
Will we share your personal information with anyone else?
We will never release your personal details to any outside company for mailing or marketing purposes.
How long will we keep your information?
We will only keep your personal information for as long as necessary and consistent with the purpose for which you have given it to us. Except where needed to respond to a query from you or fulfill an order, we will delete your personal information on request by you.
What are 'cookies' and how do we use them?
When you place an order on the website and enter your name and details, you will become a recognized user, and we will send a cookie to your computer. A cookie is a small file that may be placed on your computer's hard disk for record-keeping purposes. Cookies do not contain any information that can personally identify you. They help us to recognize you when you visit the website and make use of the service so that the service can be tailored to your needs.
By using cookies, we can make your online experience more efficient. For example, they allow you to store your chosen items in your shopping basket, without losing them between visits, and to make the checkout process faster.
Store address: 5-9-224/1/2, office no 4, Mahalakshmi gems mall, Chirag Ali lane, abids, Hyderabad 500001, Telangana
Telephone number: +91 9705238404
Working hours: 11AM- 8PM IST
15 day Exchange & Money back policy* (within India Purchases only)
Once the product is returned under our 15 Day Money Back policy the refund. You may choose to either make another purchase using the same or get the amount refunded to your bank account. The amount will be credited to the payment source (Credit Card/Debit Card /Net Banking).*not applicable on gold coins. We offer FREE Return Shipping. You'll receive complimentary return shipping on all resizing’s, exchanges, or refunds for all products within the 15-day money back policy.
We recommend contacting our Customer Service team to receive assistance and suggested methods to return your purchase. Handover the securely packed item with the return address label and the shipping declaration to the Courier person. Once your returned item is received our Quality Assurance department will review the returned item. Any items that show signs of wear or have been altered, resized (by a jeweler other than Sri chimmanlal jewels), or damaged cannot be accepted for return. Sri chimmanlal jewels Reserves the rights to refund and refund can be claimed only if you satisfy the following conditions:
The exchange, return and money back policies are subject to terms & conditions as mentioned below.
• Customized Jewelry which includes personalized/engraved products /ordered in line with specific instructions from Customer is not eligible for return/money back.
• You will receive complimentary return shipping for all eligible products for return/money back within the 15 Day Exchange policy (Online). Shipping charges for all other returns/exchange/money back is subject shall be borne by Customer.
• Product should be accompanied with Original Product Certificate and Original/Copy of Invoice for all returns/exchange/money back within the 15 Day period. Submission of Invoice shall be optional for all Exchange/Money back after the 15 Day Exchange Period.
• In case the customer cannot produce the original certificate, Sri chimmanlal jewels will send the diamond to the Lab for recertification. The shipping cost and the cost of certification shall be borne by the customer.
• The return/money back amount will be as determined by our team at Sri chimmanlal jewels. In case, any Coupon, Discount or Promo Codes are used during the original purchase, the amount will be reduced by the amount equivalent to the Coupon, Discount or Promo Codes.
• Sri chimmanlal jewels reserves the right to change the exchange/money back price of the product based on the Quality Inspection.
• In case of exchange, the customer will have to pay the difference between the new product chosen and the valuation of the old product before dispatch.
• For the 15-day Exchange/Return policy, if the product is purchased at a discounted price under any promotion, then Sri chimmanlal jewels will only refund the discounted price as per the invoice.
• The customer agrees not to dispute the decision made by Sri chimmanlal jewels and accept our decision regarding the returns policy.
• Disputes of any nature will come under Visakhapatnam-India jurisdiction.
Sri chimmanlal jewels offers Lifetime Exchange for all products. If at any point of time you want to Exchange or Upgrade the product, we will happily offer you with an Exchange as below:
• Jewellery products consisting of studded Diamonds, Diamond value will be Exchanged at 90% of current market value while the gold weight is exchanged at prevailing market price.
• Jewellery products studded with stones/other material will be exchanged at only the gold cost at the prevailing rate. No stones will have buyback except certified diamonds.
• Plain Gold Jewellery unstudded products and Gold Coins Exchange at the prevailing rate of gold.
• In all cases, the current market value will be determined by Sri chimmanlal jewels.
We offer shipping on every order. Your order will be shipped to you fully insured. We urge all customers to inspect the package for any damage or tamper before receiving or signing for receipt.
Video of the first time opening of sealed parcel is mandatory to clamed any damages in shipping.
For our Indian customers, after your item has been packaged, it will be shipped and delivered via one of the following carriers:
Shipping charges has to pay by customers.
Blue Dart, Sequel, BVC Logistics, Or Any other company
For our international customers, after your item has been packaged, it will be shipped and delivered via any of above…
The shipping charges for our international customers are charged at the time of order booking.
Every jewellery package from us arrives at your doorstep in a durable, tamper-proof packing.